OUR SERVICES: Systems & Support and Maintenance Contract Services
Our approach to support service is based on total partnership
with you. Our aim is to enable your IT environment to remain stable,
with minimum downtime, while offering you access to our team of
technical experts should you need to call on them.
SERVICE INCLUDE
- Equipment Maintenance: Servers, PCs, primary business applications, and data-related telecommunications equipment
- Protection Services: Key network equipment availability monitoring, service patch updates, virus protection monitoring
- Planning Services: Capacity monitoring, regular infrastructure reviews, Service Level performance and change control reviews
- User Management: Password reset, add/terminate users, profile changes, email quota
- Help Desk Support: End-user technical assistance
- Remote Support: Remote to computer user
- On-Site Services: Response to service call request
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